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Old 08-10-2009, 06:49 AM   #1 (permalink)
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Default Attachment Tabs Disappeared

Hello, for some reason suddenly I am unable to upload any files in a new topic. I also edited existing topics that I had uploaded attachment previously, and although the attachments are there, the tab is not showing.

The entire attachments tab no longer shows up when creating a new topic, I only get these two tabs under the topic field:


OPTIONS | POLLS |

I also made a backup administrator user, and logged in as the backup administrator and still have the same problem. Is this one of the incidents when I should use FAP? It doesn't seem like the administrators accounts are downgraded, though.


My forum link is:

http://privateventures.forumer.com

I have searched the knowledge base and the forum topics in this section, General, but found nothing that I hadn't already tried. Below this section is the details of all the admin settings I could find relating to attachments.

Any help would be greatly appreciated.

--------------------------


Here are the settings on the ACP:


---------------------------

General, Board Features

Allow Attachments - Yes

Allow Attachments in Private Messages - Yes

------------------------------

General, Attachment Settings:

Allow attachments:
Yes

Allow attachments in private messages:
Yes

Upload directory:
files

Attachment display order:
Display attachments ordered by time.
Descending

Total attachment quota: 0
Maximum drive space available for attachments for the whole board, with 0 being unlimited.

Maximum file size: 0
Maximum size of each file, with 0 being unlimited.

Maximum file size messaging: 0
Maximum size of each file, with 0 being unlimited, attached to a private message.

Maximum number of attachments per post: 15

Maximum number of attachments per private message: 1

Enable secure downloads:
With this option enabled, downloads are limited to IP’s/hostnames you define.
No

Allow/Deny list:
Change the default behaviour when secure downloads are enabled of the Allow/Deny list to that of a whitelist (Allow) or a blacklist (Deny).
Allow

Allow empty referrer:
Secure downloads are based on referrers. Do you want to allow downloads for those omitting the referrer?
No

Check attachment files:
Some browsers can be tricked to assume an incorrect mimetype for uploaded files. This option ensures that such files likely to cause this are rejected.
No


---------------------------



Administration Control Panel

Manage extension groups

Here you can add, delete, modify or disable your extension groups. Further options include the assignment of a special category to them, changing the download mechanism and defining an upload icon which will be displayed in front of the attachment which belongs to the group.
Edit extension group

Group name: {L_EXT_GROUP_DOCUMENTS}

Special category: None
Special categories differ between the way presented within posts.

Allowed: X

Allowed in private messaging: X

Upload icon:No Image


Maximum file size:5 MiB

Assigned extensions:
ai, doc, docm, docx, dot, dotm, dotx, odg, odp, ods, odt, pdf, ppt, pptm, pptx, ps, rtf, xls, xlsb, xlsm, xlsx
[Go to extension management screen ]

Allowed forums:
Able to post the assigned extensions at the selected (or all if selected) forums.
Allow all forums


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_____________________


My username is PvtAdmin, and it is the Administrator of the board.

I checked the permissions and found this:

----------------

Permissions, Administrators, Settings Permissions, Administrative Permissions, Advanced Permissions:

All permissions are set to yes under all tabs.

---------------

Under ACP, Users & Groups, Users Forum Permissions, I looked up my username and set all permissions for all forums to Full Access and Full Moderator.

--------------

Last edited by PvtVAdmin; 08-10-2009 at 07:12 AM.. Reason: Fixed Typos
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Old 08-14-2009, 01:09 PM   #2 (permalink)
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Default Re: Attachment Tabs Disappeared

Anyone? any help would be appreciated.
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Old 08-14-2009, 02:34 PM   #3 (permalink)
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Default Re: Attachment Tabs Disappeared

Can you please send me log in details to a "test" account so I can test your forum. (click on my user name and PM/email link)

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Old 08-14-2009, 03:37 PM   #4 (permalink)
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Default Re: Attachment Tabs Disappeared

Hi Wild Cat

Thanks, I sent an email to you via the forum, the next page came up blank and the taskbar said DONE. Not sure if you got it?
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Old 08-14-2009, 05:10 PM   #5 (permalink)
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Default Re: Attachment Tabs Disappeared

I didn't , but now that you got 10 posts you can send me a PM

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Old 08-15-2009, 08:11 AM   #6 (permalink)
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Default Re: Attachment Tabs Disappeared

Thanks Wild Cat, woo hoo I'm up one level, LOL

Ok, I sent the PM, hope it got thru ok.
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Old 08-19-2009, 02:20 PM   #7 (permalink)
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Default Re: Attachment Tabs Disappeared

Please, can anyone help?

Sorry wildcat, I did pm you but you haven't responded, I hope it came through ok.
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Old 08-19-2009, 02:33 PM   #8 (permalink)
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No Message - Limez Enjoy a cup of Joe! - no2pencil Cake goes well with Coffee (or so I'm told!) - no2pencil To go with your cake.  =) - Larah Don't be sore at me :) - no2pencil 
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Default Re: Attachment Tabs Disappeared

Oh shoot!!


so sorry, there have been so many things at the same time, it totally slipped my mind......

Is that account still active? I'm gonna look at it shortly.

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Old 08-20-2009, 07:52 AM   #9 (permalink)
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Default Re: Attachment Tabs Disappeared

Don't worry, at least you have a mind to slip, mine seems to slip away altogether sometimes haha.

Yes, the account is still active, thanks vm.
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Old 08-20-2009, 12:22 PM   #10 (permalink)
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Default Re: Attachment Tabs Disappeared

I am going to submit a bug report to the admin about this, please keep the test account active until this is resolved.

I will update this thread when I get any news.

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Old 08-21-2009, 02:54 AM   #11 (permalink)
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Default Re: Attachment Tabs Disappeared

OK, thanks, appreciate it. I'll have to host the docs elsewhere for now.
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Old 10-02-2009, 06:29 AM   #12 (permalink)
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Default Re: Attachment Tabs Disappeared

Hello

It has been a few months since I requested assistance with this problem, I think, and i have not received any feedback. I am assuming therefore, that this problem cannot be fixed, and I should make alternate arrangements to host forum elsehwere or use a different forum script? Please confirm. Thank you.
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Old 10-02-2009, 08:11 AM   #13 (permalink)
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You do a good job as admin the forums! - no2pencil You do a great job. Forget about what jerks say. fHQ lives because of you. - BlueBlaze For all your help - Nutz I loves me a good cat sincerly yours Daxflo. - DAXLO You do a great job here! - Larah 
No Message - Limez Enjoy a cup of Joe! - no2pencil Cake goes well with Coffee (or so I'm told!) - no2pencil To go with your cake.  =) - Larah Don't be sore at me :) - no2pencil 
Driving You nuts, here is some more junk food - cityrailsaints More Junk food! - cityrailsaints 

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Default Re: Attachment Tabs Disappeared

I bump up that report...

Issue Escalated!


This issue has been escalated to our technicians and the admin was notified.
They will attend to the problem you reported in a timely manner.

Thanks for choosing Forumer!

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Please DO NOT! PM/e-mail me for support unless I ask you to.
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Old 11-12-2009, 10:02 PM   #14 (permalink)
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You do a good job as admin the forums! - no2pencil You do a great job. Forget about what jerks say. fHQ lives because of you. - BlueBlaze For all your help - Nutz I loves me a good cat sincerly yours Daxflo. - DAXLO You do a great job here! - Larah 
No Message - Limez Enjoy a cup of Joe! - no2pencil Cake goes well with Coffee (or so I'm told!) - no2pencil To go with your cake.  =) - Larah Don't be sore at me :) - no2pencil 
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Default Re: Attachment Tabs Disappeared

ok, Limez had a look and he discovered something I missed ......... basically it has all been working all along, but you had your permissions set wrong.....

The feature now has been enabled for admins, and you can check all user groups and enable it for whoever you want in ACP -> Users and Groups -> Look up usergroup: chose group and click on Submit -> then under the User permissions section chose the appropriate setting... you can also click on the Advanced Permissions link and set the permissions that way -> click on Apply all permissions

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