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Old 04-01-2008, 07:57 AM   #1 (permalink)
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Default 13.forumer.com - Having Trouble With One Member Account
One member has been having trouble logging in. She contacted myself and the other admin. We tried changing her password, checking to see if her account was disabled, which it wasn't, and having her register for a new account. She tried to register 4 times, but none of her new user names showed up. Finally, we deleted her account to see if that would help, but when I finished deleting it, I got this message::

Could not delete auto-login keys for this user

DEBUG MODE

SQL Error : 1146 Table 'mommytime.mommytime_sessions_keys' doesn't exist

DELETE FROM mommytime_sessions_keys WHERE user_id = 25

Line : 191
File : admin_users.php

How do we fix this problem so she can log in?
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Old 04-01-2008, 08:08 AM   #2 (permalink)
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Default Re: Having Trouble With One Member Account
Hi,

To fix this problem tell your user to clear her cookies and cache, then take of the remember me option to automatically log in.

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Old 04-01-2008, 08:21 AM   #3 (permalink)
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Default Re: Having Trouble With One Member Account
I told her to do this, and she still isn't able to log in or create a new account. Are there any other options?
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Old 04-01-2008, 08:27 AM   #4 (permalink)
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Default Re: Having Trouble With One Member Account
Hi, would you please try again? I hope that I fixed this problem.
Please feed back.

With best regards,
Chinh
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Old 04-04-2008, 09:22 AM   #5 (permalink)
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Default Re: Having Trouble With One Member Account
She was able to create a new account..Thanks!!
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Old 04-04-2008, 09:59 AM   #6 (permalink)
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Default Re: Having Trouble With One Member Account
Support Resolved!

If you have any further questions, feel free to create a new thread.

Thanks for choosing Forumer!
Last edited by SawanM : 04-08-2008 at 02:03 AM.

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