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freqflyerdnt · 02-05-2008, 02:50 AM

I have been having problems for quite sometime now. I have been trying to recover my admin account, and using the Lost Password link and the email it generates I can't change the password of the account.

I have tried this with 3 different accounts and all 3 do the exact same thing.
I recieve the email and follow the link which comes to where I need to enter the new password, but upon continuing I get the following error on the forum:

Quote:

Sorry, an error occurred. If you are unsure on how to use a feature, or don't know why you got this error message, try looking through the help files for more information.

The error returned was:

Sorry, the Validation Key is incorrect for this member. Please check the URL or the data you entered into the form. If the error persists, please contact a member of staff to assist you. If this validation isn't recent, it's possible your old account has been removed.

I have tried both processes listed in the email on atleast 3 or 4 different computers and connection methods, but I end up in the same spot.

I suspect something could be wrong with the Validation process/functions. Could someone please assist.

freqflyerdnt · 02-10-2008, 11:58 PM

Any news on this ?

freqflyerdnt · 02-25-2008, 03:18 AM

Just so that it doens't get lost, I tried again and still doesn't work PLIX help.

Just incase it's not clear, my forum url is http://asgard1.1.forumer.com

Ok now this is weird, I retried it again with a different account and it worked for that one. I don't understand how this works for one account but not for another. Please keep inmind a while back when I tested it I did it also with the account that works now.

Could it be a problem with Hotmail not recieving the mail properly or something ?
Below is a screenshot of what happens when i try both methods of reactivating this account.

Victor · 03-17-2008, 12:32 AM

I suspect that something is setup incorrectly when it comes to your admin account.

Please specify if this is your ROOT admin account, or if it is just another account with access to the ACP.

Also, are there any other accounts that have access to the ACP?

freqflyerdnt · 03-25-2008, 05:02 AM

This is the Root admin account, there are a couple of other accounts who have access to the ACP. Some with only limited access, then three accounts who have as much access as I could grant them without giving them full admin access.

That is to say I created two groups based on the admin account. These groups can't edit the setup of the forums or edit Admin users.

The second account with full ACP access' password can't be recovered due to me not recieving emails from forumer @ work.

If I can recover the root account all my problems will be solved.

**Wild Cat** · 03-25-2008, 12:09 PM

So you have 2 root admin accounts and not able to access either of them?

Did you check the junk mail folder?

freqflyerdnt · 03-27-2008, 02:41 AM

Yes I basically created a 2nd Root account. And can't get to either. I have checked all Junk mail folders. No mails come through for the second one. "/

EDIT:
I have just sent an email to th guys administering the Mailmarshal and security features of our mail system @ work, asking them for assistance in finding out why I am not recieving the emails for the 2nd Root account. Hopefully they can resolve that and then my problems will be over I think.

Will update as I know more.

freqflyerdnt · 03-31-2008, 12:20 AM

Ok, I can't get the people to release the validation emails in time. They do it within 24 hours no matter howmuch I ask to do it ASAP.

Is there someway that we could try and get the original Root Account back ?

**Wild Cat** · 03-31-2008, 12:59 AM

As the FAP is not working at the moment there is not much more we can do unfortunatelly............just keep on trying with those emails....

Good luck.

freqflyerdnt · 04-10-2008, 06:11 AM

Well it seems like the 2nd Root account is a no go. Our networking company says that the mails comming from Forumer for the password recovery does not conform to the rules they have in place and is classified as spam. Thus they will not be white listing it for the mails to come through.

Guess I am now stuck with a forum I won't ever be able to upgrade/change again.

**Wild Cat** · 04-10-2008, 06:18 AM

Quote:

Originally Posted by freqflyerdnt

the mails comming from Forumer for the password recovery does not conform to the rules they have in place and is classified as spam. Thus they will not be white listing it for the mails to come through.

What does it mean exactly? What rules do they have?

Quote:

Originally Posted by freqflyerdnt

Guess I am now stuck with a forum I won't ever be able to upgrade/change again.

Never say never

I know we can't give a time prediction as to when but the FAP will be sorted one day....

But for the moment maybe try to find out what rules do they have exactly?

freqflyerdnt · 04-15-2008, 01:53 AM

I have now sent the Network guys the copy of the Validation email, requesting info on what rules the mail does not satisfy.
So hopefully they will give me the info needed and I can supply you with it.

And just maybe you could modify the mailing system you have in place to function a little different ?

EDIT:
I must just say thanks for all the help so far, and sorry if I come across rude/impatient or whatever. I really like forumer cause it's a forum system I know relatively well and trust.

Keep it up guys.

freqflyerdnt · 04-15-2008, 03:21 AM

Ok I have recieved feedback from the Network people, and it was as I thought. It is because there is no From Address in the mails.

Quote:

7064 11:09:53.591 1 user(s) match rule - Block if 'From:' Field is Invalid
7064 11:09:53.591 ------ Category <InvalidFrom> evaluation result ------
7064 11:09:53.591 - FROM_IS_MALFORMED: (60.00) From: has a malformed address
7064 11:09:53.591 Total score: (60.0) required(60.0)
7064 11:09:53.591 ------ End of Category <InvalidFrom> evaluation ------

So in theory the fix should be very simple. Just give it a From address

Something like Validation@forumer.com should do

Hope this helps you guys.

**Wild Cat** · 04-15-2008, 03:52 AM

ok I am not sure if we can do that, I will try to find out, but I had another idea...

You have 2 root admin accounts right? is there anyone (another admin or a mod) who can edit users details? Doesn't matter that they can not edit your permissions as long as they can edit the password or the email address through the ACP...

I have hotmail, yahoo mail and gmail and I am receiving emails from my forum in all with no problems.

freqflyerdnt · 04-19-2008, 02:15 AM

I have checked all my groups. And none of them are able to edit the details of the Root Admins. Which is a pain, but I understand the reasoning behind it.

02-10-2008, 11:58 PM	#2 (permalink)
freqflyerdnt Junior Forumer Join Date: Feb 2007 Location: Johannesburg Posts: 51 Rep Power: 2 fTrader: (0) fBuck$: 613.0 Bank: 0.0 Total fBuck$: 613.0 Send fBuck$ » My Forumer My Country:	Re: Lost Password Validation not working Any news on this ?

03-17-2008, 12:32 AM	#4 (permalink)
Victor The Final Threshold Join Date: Jan 2007 Location: Terra Posts: 239 Rep Power: 0 fTrader: (0) fBuck$: 1,484.2 Bank: 105,670.5 Total fBuck$: 107,154.7 Send fBuck$ » My Forumer My Country:	Re: Lost Password Validation not working I suspect that something is setup incorrectly when it comes to your admin account. Please specify if this is your ROOT admin account, or if it is just another account with access to the ACP. Also, are there any other accounts that have access to the ACP?
	Neque porro quisquam est qui dolorem ipsum quia dolor sit amet, consectetur, adipisci velit. There is no one who loves pain itself, who seeks after it and wants to have it, simply because it is pain.

03-25-2008, 05:02 AM	#5 (permalink)
freqflyerdnt Junior Forumer Join Date: Feb 2007 Location: Johannesburg Posts: 51 Rep Power: 2 fTrader: (0) fBuck$: 613.0 Bank: 0.0 Total fBuck$: 613.0 Send fBuck$ » My Forumer My Country:	Re: Lost Password Validation not working This is the Root admin account, there are a couple of other accounts who have access to the ACP. Some with only limited access, then three accounts who have as much access as I could grant them without giving them full admin access. That is to say I created two groups based on the admin account. These groups can't edit the setup of the forums or edit Admin users. The second account with full ACP access' password can't be recovered due to me not recieving emails from forumer @ work. If I can recover the root account all my problems will be solved.

03-25-2008, 12:09 PM	#6 (permalink)
Wild Cat Elite Forumer Join Date: May 2007 Location: UK Posts: 6,388 Rep Power: 9 fTrader: (3) fBuck$: 1,549.0 Bank: 130,000.2 Total fBuck$: 131,549.2 Send fBuck$ » My Forumer My Country:	Re: Lost Password Validation not working So you have 2 root admin accounts and not able to access either of them? Did you check the junk mail folder?
	[No Name Forums][RCX forums][Forum Promotion][IHWC forums] USEFUL TIP: If your support request gets resolved, click on THREAD TOOLS > MARK THIS THREAD AS SOLVED. This will mark the thread RESOLVED and will close the thread. (please use this tip!) Please do not PM/e-mail me for support unless I ask you to. Do a search and if you don't find your answer create a thread with your question and I will be happy to help. I can not be replying the same answer over and over in an e-mail/PM. Thanks.

03-27-2008, 02:41 AM	#7 (permalink)
freqflyerdnt Junior Forumer Join Date: Feb 2007 Location: Johannesburg Posts: 51 Rep Power: 2 fTrader: (0) fBuck$: 613.0 Bank: 0.0 Total fBuck$: 613.0 Send fBuck$ » My Forumer My Country:	Re: Lost Password Validation not working Yes I basically created a 2nd Root account. And can't get to either. I have checked all Junk mail folders. No mails come through for the second one. "/ EDIT: I have just sent an email to th guys administering the Mailmarshal and security features of our mail system @ work, asking them for assistance in finding out why I am not recieving the emails for the 2nd Root account. Hopefully they can resolve that and then my problems will be over I think. Will update as I know more. Last edited by freqflyerdnt; 03-27-2008 at 03:02 AM.

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03-31-2008, 12:20 AM	#8 (permalink)
freqflyerdnt Junior Forumer Join Date: Feb 2007 Location: Johannesburg Posts: 51 Rep Power: 2 fTrader: (0) fBuck$: 613.0 Bank: 0.0 Total fBuck$: 613.0 Send fBuck$ » My Forumer My Country:	Re: Lost Password Validation not working Ok, I can't get the people to release the validation emails in time. They do it within 24 hours no matter howmuch I ask to do it ASAP. Is there someway that we could try and get the original Root Account back ?

03-31-2008, 12:59 AM	#9 (permalink)
Wild Cat Elite Forumer Join Date: May 2007 Location: UK Posts: 6,388 Rep Power: 9 fTrader: (3) fBuck$: 1,549.0 Bank: 130,000.2 Total fBuck$: 131,549.2 Send fBuck$ » My Forumer My Country:	Re: Lost Password Validation not working As the FAP is not working at the moment there is not much more we can do unfortunatelly............just keep on trying with those emails.... Good luck.
	[No Name Forums][RCX forums][Forum Promotion][IHWC forums] USEFUL TIP: If your support request gets resolved, click on THREAD TOOLS > MARK THIS THREAD AS SOLVED. This will mark the thread RESOLVED and will close the thread. (please use this tip!) Please do not PM/e-mail me for support unless I ask you to. Do a search and if you don't find your answer create a thread with your question and I will be happy to help. I can not be replying the same answer over and over in an e-mail/PM. Thanks.

04-10-2008, 06:11 AM	#10 (permalink)
freqflyerdnt Junior Forumer Join Date: Feb 2007 Location: Johannesburg Posts: 51 Rep Power: 2 fTrader: (0) fBuck$: 613.0 Bank: 0.0 Total fBuck$: 613.0 Send fBuck$ » My Forumer My Country:	Re: Lost Password Validation not working Well it seems like the 2nd Root account is a no go. Our networking company says that the mails comming from Forumer for the password recovery does not conform to the rules they have in place and is classified as spam. Thus they will not be white listing it for the mails to come through. Guess I am now stuck with a forum I won't ever be able to upgrade/change again.

04-15-2008, 01:53 AM	#12 (permalink)
freqflyerdnt Junior Forumer Join Date: Feb 2007 Location: Johannesburg Posts: 51 Rep Power: 2 fTrader: (0) fBuck$: 613.0 Bank: 0.0 Total fBuck$: 613.0 Send fBuck$ » My Forumer My Country:	Re: Lost Password Validation not working I have now sent the Network guys the copy of the Validation email, requesting info on what rules the mail does not satisfy. So hopefully they will give me the info needed and I can supply you with it. And just maybe you could modify the mailing system you have in place to function a little different ? EDIT: I must just say thanks for all the help so far, and sorry if I come across rude/impatient or whatever. I really like forumer cause it's a forum system I know relatively well and trust. Keep it up guys.

04-15-2008, 03:52 AM	#14 (permalink)
Wild Cat Elite Forumer Join Date: May 2007 Location: UK Posts: 6,388 Rep Power: 9 fTrader: (3) fBuck$: 1,549.0 Bank: 130,000.2 Total fBuck$: 131,549.2 Send fBuck$ » My Forumer My Country:	Re: Lost Password Validation not working ok I am not sure if we can do that, I will try to find out, but I had another idea... You have 2 root admin accounts right? is there anyone (another admin or a mod) who can edit users details? Doesn't matter that they can not edit your permissions as long as they can edit the password or the email address through the ACP... I have hotmail, yahoo mail and gmail and I am receiving emails from my forum in all with no problems. Last edited by Wild Cat; 04-15-2008 at 03:55 AM.
	[No Name Forums][RCX forums][Forum Promotion][IHWC forums] USEFUL TIP: If your support request gets resolved, click on THREAD TOOLS > MARK THIS THREAD AS SOLVED. This will mark the thread RESOLVED and will close the thread. (please use this tip!) Please do not PM/e-mail me for support unless I ask you to. Do a search and if you don't find your answer create a thread with your question and I will be happy to help. I can not be replying the same answer over and over in an e-mail/PM. Thanks.

04-19-2008, 02:15 AM	#15 (permalink)
freqflyerdnt Junior Forumer Join Date: Feb 2007 Location: Johannesburg Posts: 51 Rep Power: 2 fTrader: (0) fBuck$: 613.0 Bank: 0.0 Total fBuck$: 613.0 Send fBuck$ » My Forumer My Country:	Re: Lost Password Validation not working I have checked all my groups. And none of them are able to edit the details of the Root Admins. Which is a pain, but I understand the reasoning behind it.

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