Well, what I am gonna say, I am sure many staff members will say different to me but if Forumer ain't giving you support for your hosting account (That you have paid for), I would switch to another hosting company now.
However, to what I can see, Forumer resells webhosting from Enom (
www.enom.com) so you may be able to contact them for help (Seeing they are selling domains from them, and they seem to be using the same API so I am guessing they are also reselling web hosting).
If they resell from Enom, it is a good reason for why support is very slow as when I used to resell domains from Enom, their support sucked (If they are reselling, then remember that Limez has no control over it and like said, Enom support used to suck and likely still sucks).
Edit
Infact, Enom don't give support for clients with their resellers, so I dunno what you can do, all I can say is what I think is happening).