StevieT

Dear Admin,

I am posting this here as directed by Attitude, as I have had no reply after weeks of asking form the support at DomainExplorer.

I would be grateful if you could help me with these issues...

I have one hosting account 'YoZone333' which contains one association
'ioanzone.com'.(both of which are registered to DomainExplorer.com) My
account page tells me I have no domains hosted under my account, but when I
try to add ioanzone.com, it tells me it's already there.

I have uploaded the files for this site into the directory and pointed the
host header to them. My site is ready to go online,but my FTP cannot find
the host (yourselves) even though I have entered all the info from
yourselves (ftp.server, username, password and wwwfolder) I have tried every
conceivable combination and nothing works.

Another confusing thing is, when i log on to Domain explorer.com, I am
sometimes taken to the DE.net site. This site seems to have all the same
info about my account as yours. Consequently, when I asked them for support,
they denied hosting YoZone333 or ioanzone.com.
Please tell me you can help, as I have been paying for both hosting and my
..com domain for months while I built my site and now I have hit a brick
wall. Everything works fine at my end, so I can only assume it's to do with
the hosting issue. But if not, could someone help me to pinpoint the problem?The money is definitely coming out of the bank, so
someone is hosting me!

I do also have a free ppHb2 account with yourselves, which I have incorporated in my site with a link, but the above account
is paid for.

StevieT