Originally Posted by Winnopeg

We lock resolved threads for a reason. If we were to just leave them open and allow conversations to continue, there would be support threads with hundreads of posts constantly being bumped to the top of the page, despite the issue having been resolved. By locking the topic, that doesn't happen and the resolved topic can be replaced at the top of the page by active support topics. The auto text that accompanies that is simply to make sure the topic starter knows why their topic has been locked and to confirm that the issue has been resolved.

If you had an issue about one of your topics being locked, you should have PMed the fSupport member and explained your case. In that topics case, it certainly did seem like you were advertising; the topic title ("MY forum") and the large link as the second paragraph at first glance make it look like a show off topic. As well, no support is supposed to be offered in the general chat forum, so your support topic shouldn't be there in the first place. Regardless, you posted yourself on the first page: "Issue Resolved. fStaff : Lock it. (Or don't if you wish!)" accompanied by a lot of smilie faces, and the issue was resolved, so I don't see why you're making a fuss out of it.



I haven't seen any of these instances.



So if a user is throwing a fit because server x is down, and they're demanding that the only fSupport online fix it immediately, what do you suggest they tell the user? That they're fixing the issue, even though they are unable to? And fSupport do follow up escalated issues regularly; being a former fSupport member, you know very well we get an email whenever something changes...