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Maneel · 07-29-2007, 08:56 AM

Hey Guys,

Before I start my thread, a note for the fStaff: Please don't lock this thread because of the criticism, I am posting it here in the larger interest of this forum, so that a common consensus can be made among all the members.

Suggestions

1. Locking thread - Please don't lock threads with statements such as "issue resolved, thread closed". Don't get too specific on closing threads. If people are discussing something (I am talking about the community forums), & the issue is resolved, let the thread be open so that people can talk on that issue so that the problem does not arise again.

You may have your explanations, but, let me quote a thread, the URL is MY Forum!!

I had posted this to report that my forum had been disabled. If I had posted the thread without a URL to my forum, no action could have been possible. I posted the thread with a link to my forum. Limez came, he posted about the problem & found nothing wrong with it. But suddenly Romanus came, saw just the first post & locked the thread saying I am advertising my forum. In my opinion, the thread should have been left open so that members who were off line at that time (a major %, I'd say coz of the time difference) could benefit from the cause & solution of my problem.

2. fStaff & Member Interaction - You guys are really doing a great job, but the new ones sometimes tend to go overboard while handling members. The staff is not above the members, but part of them. You accept it or not, but the members ARE the only source of revenue for forumer, so they should be treated properly, so I hope I won't see the line "This is a free host, cope up with the downtime or get lost" again.
My point is when the members ("customers") are not happy with the services, talk to them politely & don't dictate them things. I repeat, don't close the thread the moment the issue is resolve, let others come & see it.

3. Same things again & again - The fstaff sometimes repeat a few lines such as " our job is voluntary, we can't do anything", as an ex-staff member I understand that you can only troubleshoot but don't have server access etc, but, as a member, I would accept a more promising answer. So once you've escalated an issue, follow it up regularly, at least that is in your control.

Please don't take these suggestions otherwise.

Thanks,
Maneel

07-29-2007, 08:56 AM	#1 (permalink)
Maneel Elite Forumer Join Date: Sep 2005 Posts: 3,429 Rep Power: 6 fTrader: (20) fBuck$: 562 Bank: 767 Total fBuck$: 1,329 Send fBuck$ » My Forumer My Country:	A Few Suggestions Hey Guys, Before I start my thread, a note for the fStaff: Please don't lock this thread because of the criticism, I am posting it here in the larger interest of this forum, so that a common consensus can be made among all the members. Suggestions 1. Locking thread - Please don't lock threads with statements such as "issue resolved, thread closed". Don't get too specific on closing threads. If people are discussing something (I am talking about the community forums), & the issue is resolved, let the thread be open so that people can talk on that issue so that the problem does not arise again. You may have your explanations, but, let me quote a thread, the URL is MY Forum!! I had posted this to report that my forum had been disabled. If I had posted the thread without a URL to my forum, no action could have been possible. I posted the thread with a link to my forum. Limez came, he posted about the problem & found nothing wrong with it. But suddenly Romanus came, saw just the first post & locked the thread saying I am advertising my forum. In my opinion, the thread should have been left open so that members who were off line at that time (a major %, I'd say coz of the time difference) could benefit from the cause & solution of my problem. 2. fStaff & Member Interaction - You guys are really doing a great job, but the new ones sometimes tend to go overboard while handling members. The staff is not above the members, but part of them. You accept it or not, but the members ARE the only source of revenue for forumer, so they should be treated properly, so I hope I won't see the line "This is a free host, cope up with the downtime or get lost" again. My point is when the members ("customers") are not happy with the services, talk to them politely & don't dictate them things. I repeat, don't close the thread the moment the issue is resolve, let others come & see it. 3. Same things again & again - The fstaff sometimes repeat a few lines such as " our job is voluntary, we can't do anything", as an ex-staff member I understand that you can only troubleshoot but don't have server access etc, but, as a member, I would accept a more promising answer. So once you've escalated an issue, follow it up regularly, at least that is in your control. Please don't take these suggestions otherwise. Thanks, Maneel
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